Return & Refund Policy – Zanvero

Last Updated: June 2026

At Zanvero, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple return and refund process subject to the terms below.

1. Return Eligibility

We offer a 5-day return period from the date of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with all original packaging, accessories, manuals, and tags.
• The customer must provide a valid order number or proof of purchase.
• An unboxing video is mandatory for all return, refund, damaged, missing, or incorrect product claims.                                                                                                                                                                                                                                    

  2. Unboxing Video Requirement

  To protect both customers and our business from fraudulent claims, an unboxing video is required.

  The video must:

  • Be recorded from the moment the package is opened.
  • Clearly show the shipping label and package condition.
  • Show the entire unboxing process without cuts or edits.
  • Clearly display any damage, defects, missing items, or incorrect products.

  Claims submitted without an unboxing video may not be approved.

  3. Non-Returnable Items

  The following items are not eligible for return:

  • Products damaged due to misuse, negligence, or improper handling.
  • Products returned after the 5-day return period.
  • Items returned without original packaging and accessories.
  • Products showing signs of use or alteration.                                                                                                                                                                        

    4. Damaged, Defective, or Incorrect Products

    If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

    Please provide:

    • Order number
    • Photos of the product
    • Unboxing video

    After verification, we will offer a replacement or refund as applicable.

    5. Refund Process

    Once your returned item is received and inspected:

    • Approved refunds will be processed within 5–7 business days.
    • Refunds will be issued to the original payment method used for the purchase.
    • Cash on Delivery (COD) refunds may be processed through bank transfer or UPI after verification.                                                          

    6. Return Shipping

    If the return is approved due to a defective, damaged, or incorrect item, return shipping costs may be covered by Zanvero.

    For all other approved returns, customers may be responsible for return shipping charges.                                                                                                                                                                                                                  

    7. Order Cancellation

    Orders can be canceled before they are shipped.

    Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

    8. Contact Us

    For return or refund requests, please contact us:

    Email: shopzanvero@gmail.com
    Store Name: Zanvero

    We aim to respond to all customer inquiries within 24–48 business hours.